Question 1

What is web hosting?

Accepted Answer

Web hosting provides the technologies and infrastructure needed to store, manage, and deliver your website files (like code, images, and other files) to users over the internet. Your website content is like the furniture and products in a store, your domain name is the street address, and web hosting is the building itself - without it, there's nowhere for your site to exist. Web hosting includes: Storage space for your website files, databases, media, and email accounts

Question 2

Why is your web hosting provider important for your business?

Accepted Answer

Web hosting directly impacts your site's speed, uptime, and security . Slow website loading speed significantly affects your website visitors' experience, trust, and SEO rankings. Poor uptime can mean your site goes offline during critical moments - like a Black Friday sale or when a social media post drives traffic - potentially costing you sales. Weak security creates vulnerabilities that could lead to data breaches, malware infections, or site defacement, which can damage customer trust and create legal complications. And when technical issues arise, responsive support makes all the difference between a quick resolution and extended downtime. SiteGround's managed web hosting addresses all of these with custom performance and security solutions across six global data centers, security systems that block 99.99% of malicious traffic, monitoring that checks server health every 0.5 seconds, and 24/7 expert support available via live chat and tickets.

Question 3

What are the benefits of choosing managed web hosting services?

Accepted Answer

The main benefit of managed web hosting is that you don’t need technical staff or expertise - the provider handles everything related to server and infrastructure management. This includes maintenance, security (SSL, malware protection, automatic updates), and performance optimizations like built-in caching. With SiteGround’s managed hosting, all technical aspects are taken care of for you . SiteGround runs on Google Cloud for speed and reliability, with multi-level caching, free CDN across 170+ locations, automatic WordPress updates, 24/7 expert support and more - letting you focus on your business goals, while we handle the technical heavy lifting.

Question 4

Can I host WordPress and other websites on SiteGround?

Accepted Answer

Yes, SiteGround's web hosting technology supports most popular CMS platforms (including WordPress and WooCommerce), as well as custom static sites and dynamic websites built with PHP, HTML, or JavaScript. WordPress users get one-click installation, automatic core updates, and staging environments for testing changes safely. SiteGround also includes integrated tools that make website creation easy for beginners and experienced users alike, including a website builder to further simplify the process.

Question 5

Are SSL certificates, free domain, backups, and CDN included in SiteGround hosting plans?

Accepted Answer

Yes, every SiteGround web hosting plan includes: Free SSL certificates — SiteGround installs and renews SSL certificates automatically, keeping your site secure and maintaining visitor trust without manual certificate management. When your domain uses SiteGround's DNS, you get wildcard SSL certificates that cover your main domain and all subdomains.

Question 6

Do SiteGround plans include professional business email?

Accepted Answer

Yes - every SiteGround web hosting plan includes professional/business email with unlimited accounts using your domain name at no additional cost. Create email accounts like you@yourbusiness.com and manage them through Site Tools. Access your email via webmail, mail clients like Outlook, or mobile devices. Professional email addresses (like hello@yourdomain.com) build credibility with customers and strengthen your brand identity in every message you send. A business email also improves sender reputation compared to free email services, making your outreach and customer communications more effective.

Question 7

Can I migrate my website to SiteGround from another host?

Accepted Answer

Yes, you can migrate your website from another host to SiteGround. Your first migration is free , and our team handles the technical transfer to minimize disruption to your site. For a WordPress site, you can use the free SiteGround Migrator plugin - it transfers your content, themes, plugins, and databases through an encrypted connection without requiring technical knowledge. For other platforms or a custom site, request professional migration through your Client Area . SiteGround's team handles the complete transfer, including reconfiguring file paths and database connections that often break when moving between different hosting providers. Your site stays live during the entire migration process, so you don't lose traffic or sales while switching hosts. If you need guidance at any point, SiteGround's support team assists at no additional cost.

Question 8

What security and performance optimizations come with SiteGround hosting?

Accepted Answer

SiteGround includes performance and security optimizations like free SSL certificates, daily malware scanning, AI-powered anti-bot protection , DDoS defense, Google Cloud infrastructure, SuperCacher technology, and free CDN across 170+ locations Security : SSL certificates auto-renew, daily malware scans with free removal, AI systems blocking 99.99% of malicious traffic, DDoS protection, and proactive 24/7 monitoring that catches vulnerabilities early. Performance : Google Cloud infrastructure, SiteGround SuperCacher reducing load times up to 5x, free CDN distributing content globally, and for WordPress sites, the Speed Optimizer plugin handling caching and compression automatically. What this means for your business : These features keep your site fast and protected, improving conversions without requiring technical expertise.

Question 9

What kind of support do I get with SiteGround hosting?

Accepted Answer

SiteGround provides 24/7 support via live chat, ticketing system, and phone. Our in-house experts, available via live chat and tickets, are extensively trained in website hosting, WordPress, WooCommerce, and website management. They assist with complex technical and website-specific issues, not just basic hosting concerns. In addition to personalized support, our comprehensive knowledge base and tutorials offer 1.8K published resources to equip you with the knowledge needed for managing and optimizing your website. These resources empower you to resolve issues independently and enhance your site's performance. For quick answers to common questions, our AI assistant available in Site Tools provides instant responses and can perform simple tasks on your behalf—like clearing cache, enabling CDN, fixing WordPress permissions, or checking SSL validity.

Question 10

How much traffic can SiteGround web hosting handle?

Accepted Answer

SiteGround web hosting handles from 10,000 to 400,000+ monthly visits depending on your plan: StartUp supports around 10,000 visits, GrowBig handles approximately 100,000, and GoGeek manages 400,000+ monthly. SiteGround offers multiple plan tiers to match your growth, from small sites to high-traffic stores. All crucial features - including automatic backups, free SSL, CDN, and security tools - are available on every plan, so you're not locked out of core functionality at lower price points. You can start with a smaller plan and scale up as your traffic and resource needs increase. All plans run on Google Cloud infrastructure that handles traffic spikes without slowing down. You can upgrade instantly as traffic grows or scale to Cloud Hosting for higher volumes.

Question 11

Is SiteGround hosting secure?

Accepted Answer

Yes, SiteGround delivers multi-layered security, which blocks 99.99% of malicious traffic before it reaches your site - protecting your site against malware infections, brute force attacks, DDoS, and data breaches. Every SiteGround hosting account runs in its own isolated space, preventing security compromises on other sites from affecting yours. Free SSL certificates auto-renew , custom firewall rules update multiple times daily in response to emerging threats, and AI-powered anti-bot systems stop attacks proactively. Daily malware scanning detects infections early. What this means for your business : Security breaches are expensive to fix and permanently damage customer trust. SiteGround eliminates these risks without requiring you to track security vulnerabilities, apply patches manually, or hire specialists.

Question 12

Can I host an online store or ecommerce site with SiteGround?

Accepted Answer

Yes! SiteGround is an excellent choice for ecommerce. Our platform supports popular solutions like WooCommerce and PrestaShop and includes free SSL, optimized performance, and daily backups to keep your store fast and secure. SiteGround's infrastructure handles both challenges—99.9% uptime minimizes sales losses, and optimized performance keeps customers moving through checkout.

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